Live Webinar Why Top Leaders are ‘Sciencing’ Customer Success with Data to Drive Revenue

Hannah Chaplin (Moderator)

Director of Product Management / Previously CEO at Receptive

Jocelyn Brown

SVP Customers and Revenue

Greg Boyd

Vice President, Customer Success

Paul Teshima (Host)

Co-founder & CEO

Leverage the right data, grow revenue.
Find out how CS leaders today are using new sources of data to drive the right customer outcomes at scale. The spend on data and technology supporting this role continues to increase. In an over-analyzed world, how can CS leaders make decisions about which data sets are the best leading indicators for them? How can CS teams build data-driven decisions into their daily workflow? We have brought four CS leaders together to share their thoughts, and present key insights on what Customer Success Science really is and how it can help your team drive revenue.
In this webinar we will answer:

  • What is missing/preventing CS teams from driving revenue growth?
  • How are successful CS team leaders driving high revenue growth?
  • What data allows CS teams to intelligently grow revenue?
  • Where can you get that data, and how can you take action on it?
About the presenters
Hannah Chaplin (Moderator)

Director of Product Management at Pendo / Previously CEO at Receptive Hannah Chaplin is Director of Product Management at Pendo, a product cloud that helps digital product teams and application owners deliver software experiences that users love. Hannah previously served as co-founder and CEO of Sheffield, UK-based Receptive, a product demand intelligence platform acquired by Pendo in May 2019. Hannah is a serial entrepreneur who has founded and led several consultancies and startups. Her passion is helping software teams build winning products by managing feedback from their customers, teams and market. She also has extensive experience in project management, software testing, business analysis and market research within the SaaS space.

Jocelyn Brown

SVP Customers and Revenue at Allocadia Thrive in the fast paced world of software and love the challenge of demonstrating the business value of marketing. Driven by being surrounded by intelligent and motivated people in my peers and customers, and fortunate to find both throughout my career at DoubleClick, Eloqua, Oracle Marketing Cloud and now Allocadia.

Customer experience professional with extensive experience with revenue performance management (RPM), marketing automation, demand generation, sales enablement, online media and media services. Experience working globally.

Greg Boyd

Vice President, Customer Success at Axonify I excel at creating order amid ambiguity and getting deals done. Tactically, I execute with integrity and precision. Strategically, I set direction, maintain composure, and build or lead teams with extreme effectiveness. I believe that long-term thinking drives true success in all we do.

I am always game for great conversation over coffee or drinks, any time, name the place!

I strive to be bold, collaborate with my customers and colleagues, and challenge convention to get the job done!

Paul Teshima (Host)

Co-founder & CEO at CEO and co-founder of, a relationship intelligence platform that helps you find and grow the right relationships that drive sales. Over 20,000 sales professionals use us today, and we track over 60M business relationships. Firm believer that culture eats strategy for breakfast, and business culture can be built through storytelling. Always have been a leader with a strong focus on sales and customer engagement. Previously lead Eloqua (marketing automation) as part of the founding executive team from $0 to over $100 million in revenue, through IPO and a successful acquisition for $957 million by Oracle.