Webinar
Stop Fighting Fires and Start Driving Customer Success

Transforming your customer success organization by establishing proactive customer relationships

Featuring

Jocelyn Brown
SVP Customers and Revenue

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David Sakamoto

Former Head of Customer Success,
the Americas

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Adam Houghton

Senior Director, Customer Success

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Hosted By

Paul Teshima
CEO & Co-Founder

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Natasha Narayan
Regional Director – Canada

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Learn From Experienced Customer Success Leaders

Customer Success has become a driving force behind organizational growth. However, most CS teams experience the 80/20 effect; they spend 80% of their time with only 20% of their customers: the high MRR or squeaky wheels.

In this webinar you will learn:

  • How our panelists approach the Customer Journey
  • How successful companies structure Customer Success within their organizations
  • Useful metrics to help benchmark against

Watch Now

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